It is dangerous to jump at a solution without considering if it will actually help. It's much less risky to take a few steps back and start at the beginning rather than starting at the end.
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User experience is more than research, wireframes, and interface design. It's planning for how people interact with your organization via all its communication channels and products. Do you need someone to manage the UX?
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We're in a time of transition. From "traditional" ways of doing things to "digital" or otherwise "new" ways of doing things. The customer is in control. Where do you find yourself?
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Let's make 2017 the year we make giant leaps when it comes to making the web better. Here are 5 things I think will go a long way toward that goal.
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When you buy a house or other building, you expect to have two types of costs over the life of your ownership: ongoing maintenance and improvements. The same should happen with digital properties. When you treat your website and other digital properties as long-term investments, you approach them more strategically.
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