A separate website is rarely the best solution for publishing new and different content. Take stock of the problem before determining whether a microsite is needed.
Don't fall for these misconceptions about the usefulness of frequently asked questions (FAQ) on websites. If you design useful content and organize around the user journey, you don't need them.
Increase revenue. Decrease costs. Create internal efficiencies. Improve customer satisfaction. Just a few of the things that happen when you practice content strategy.
Becoming user-focused isn't as easy as it sounds. You need to create a shared understanding of user needs before you can get everyone on board with how to design content for them.